Wednesday, September 23, 2020

Solon Wants Grab To Shoulder Canceled Orders

Solon Wants Grab To Shoulder Canceled Orders

Spotlight

7 Commandments To Revitalize The Country Safely

Medical experts recommend strict health protocols for public transportation.

Alibaba Cloud Launches New Digital Ecosystem Strategy In The Philippines

This will help local businesses adapt further to the new normal!

EDC Donates PCR Machines To Enhance Negros Oriental’s COVID-19 Resiliency

Energy Development Corporation donates equipment worth P8.5-million to Negros Oriental.

CeMAP, PISI Express Full Support For Bayanihan To Recover As One Act

The Cement Manufacturers Association of the Philippines and Philippine Iron and Steel Institute announce full support to the recently signed Bayanihan to Recover as One Act.

Senator Sherwin Gatchalian on Sunday said he has filed a bill which seeks to transfer the “risk” of customer no-shows to ride-sharing company Grab Philippines, following an incident where a GrabFood delivery man was allegedly forced to sell 14 unclaimed orders of milk tea due to a customer no-show.

In a Twitter post, Gatchalian said aside from the bill, he has also filed a resolution to investigate the incident.

The senator said Grab should provide the money for purchasing goods ordered by their customers instead of its delivery partners.

Verifying the legitimacy of buyers was also needed, Gatchalian said, noting that even fast-food giant McDonald’s asks for legitimate landline numbers to validate orders.

He added that cashless payments must be encouraged to help ease, if not eliminate, the risk in their GrabFood delivery service.

On Saturday, GrabFood released a statement on the said incident and initial investigation showed that the delivery-partner did not incur personal losses or needed to pay with his cash as the order was paid in a cashless transaction.

“The cashless payment capability is currently available in select merchants and is being tested as a solution to limit the need for our delivery-partners to carry cash or working capital,” Grab said.

Language differences and miscommunication between the delivery-partner and the customer were found to be the source of the failed transaction.

“After waiting for more than 20 minutes at the drop-off point, the delivery-partner proceeded to treat the transaction as a no-show,” Grab said.

However, Grab said their no-show and reimbursement policy was not followed by their delivery-partner which prescribed the drinks to be surrendered immediately to Grab.

Afterwards, the customer tried to claim the drinks but was too late.

The company added that they have reimbursed the customer and compensated the driver for his time and effort.

Grab also reminded its GrabFood drivers that unclaimed orders are fully-reimbursed by the company.

“We also encourage our customers to review their orders and ensure accuracy of delivery details before placing an order,” Grab said. (PNA)

Photo Credit: facebook.com/Krizia De Lara

Latest News

Tourists Are Getting Their Travel Fix With ‘Flights To Nowhere’

Find out how to experience being a tourist again this COVID-19!

Find Your Happy Place In ‘Trolls World Tour’

Did you miss them? Check out the trailer for the "Trolls World Tour" here!

Proposed Healthcare Workers’ Salary Hike ‘Timely’

Workers’ groups commend the “timely” proposal of Secretary Bello to increase the salary of healthcare workers in the private sector.

Galvez Cites Unified Efforts Of NCR LGUs Vs. COVID-19

Galvez acknowledges the improvement of the COVID-19 response caused by the unified efforts of the LGUs.

Youths Champion Climate Change Resistance In Asia Pacific

Children and youth in Asia-Pacific call on their leaders to step up actions to tackle the climate crisis, including the strengthening of policies and plans to mitigate disaster risks and promote resilience.

PH Logs 1,635 New COVID-19 Cases; Recoveries At 230,643

Here is the COVID-19 update for September 22, 2020. Don't forget to wear your masks and shields!

BDO Wins At The Asia Sustainability Reporting Awards

BDO Unibank, Inc. receives the Bronze Award in the First Time Reporter category at the prestigious 5th Asia Sustainability Reporting Awards, becoming the only awarded Philippine bank this year.

Butuan’s COVID-19 Local Transmission At 64%

DOH-13 said Barangay Libertad here still tops the most number of COVID-19 infections at 81 cases, followed by Ambago with 48, Villa Kanangga 46, Doongan 36, and Bayanihan with 31.

Andanar Not Worried About TV Frequencies For Distance Learning

“I am not worried na kukulangin ho tayo ng frequencies dahil napakadami hong gustong tumulong sa pribadong sector."